Help Center

General FAQs

Have any doubts? Learn more about Your Query.

Buyer Protection

Your credit or debit card information is encrypted using the best 256-bit secure socket layer (SSL) protection system. You will receive confirmation via email and / or SMS whenever your payment is successful.

If you are not satisfied with your product, you can refund it completely free of charge after delivery of the order within 10 calendar days, for local products.

There are some products that cannot be returned for hygiene or safety reasons.

After the refund request has been processed or canceled for any reason, we will initiate a refund process through your chosen payment method or a coupon.

If you do not receive your order on the expected delivery date *, we will offer you a compensation coupon only if the product does not arrive on time due to unusual factors beyond our suppliers.

In situations beyond Kuikmart’s control, we reserve the right to demand that you wait longer than the estimated date of your order.

My Account

  1. Click the “Login” button in the upper right corner of our page.
  2. Identify and click the “Create Account” section. 
  3. Fill in the required fields and click on the “Complete Registration” button.

Ready! Your account has been created, you will receive an email shortly with which we will confirm your entry. Welcome to Kuikmart!

Whenever you’re logged in to Kuikmart, you can access your account by clicking the “Login” button.

Enter your email and password or, if you prefer, contact us via Facebook or Google.

If you have forgotten your password and want to reset it, you can do this by following these simple steps:

  1. Click “Login”.
  2. In the “Login” section, click “Forgot my password”.
  3. Enter your email and click “Reset Password”.
  4. In a few minutes, you will receive an email with a personal link so you can restore it.

Remember that you can change your password at any time and in any number you want.

To find out about coupons assigned to your user, go to “My Coupons” or follow these simple steps:

  1. Login with your email and password to access “My Account”.
  2. Enter the “My Coupons” section in the menu on the left side of our page. 
  3. There you’ll find your active coupons and the people you use, as well as their respective codes and authentication history.

Please review your coupon terms and conditions before using it

Guarantee

When you shop on our site, from the moment you receive your product, you have 10 calendar days (local products) to request a direct refund with us.

You may exercise the right of warranty when defects or defects due to manufacturing defects appear in your product and you meet the following basic conditions:

  1. Product warranty must be current.
  2. Damage to the product must be due to a manufacturing malfunction, technical malfunction or irregularity. No guarantee applies if the product indicates abuse by the user.

To apply for a guarantee, you must submit your application with a detailed description of the defect here.

Once we have this data, We will deeply check the whole process and get best results for you. Please keep in mind that to perform this process satisfactorily. You must have original ticket or receipt for product.

It depends on each product. Determine the duration of your warranty in the specifications of each product.

Remember:

This may vary depending on the type of product.
The warranty period may apply to different parts of the product.
The warranty starts from the time the product is delivered.

After reviewing the status of your product, if the warranty can be applied, there are approximately 20 business days to repair or replace it.

Payment methods

Yes, at Kuikmart we guarantee 100% security of your payments. When you pay with your credit or debit card, all of your information is encrypted using the best security system: 256-bit secure sockets layer (SSL). So you can rest assured, we do not store any data from your card.

You can secure your payment with a credit card. Remember that your credit card must cover the total purchase amount, as well as the data provided. To make your payment, follow these simple steps:

  1. Enter your credit card information. Don’t worry, it’s completely secure, Linux doesn’t store data entered.
  2. Enter your credit card details. You can check the security code or CVV on the back of your card.
  3. Select the fee amount and select Purchase.
  4. Upon completion, we will send you an email to let you know that your payment is being processed. Once your payment has been confirmed, we will indicate if it was approved.

It is important that you wait for notice of your purchase solution because, if you try this process again, you may purchase a copy.

If you have trouble paying, consider the possible reasons.

If you would like any of our advisors to help you complete the purchase, please do not hesitate to contact us. We will gladly resolve any concerns.

Please follow the recommendations below:

  1. Verify that the dynamic key you entered is correct, this is the dynamic key you get from your DJ Pass or Contact Card. If you do not have one, please contact your bank so that it can be delivered.
  2. Check that your account / line of credit has sufficient funds to make the purchase.
  3. If your account is Visa & Debit, please verify that it is enabled and that you have the session on to make purchases via the Internet. If you have previously made purchases at other online shopping, this means that your card is valid. If not, you can enable it on your bank’s website or by calling.
  4. You must also verify that it is able to transact more than the total amount of your purchase, which can also be seen with your bank.

Sometimes a bank may accidentally reject a purchase. We recommend that you try to finalize the purchase once more. If the error persists, please contact your bank or try another form of payment.

If you would like us to help you finalize your purchase, please contact us.

No, at the moment we only accept cards issued by banks in Pakistan.

Shipping & Delivery

In Kuikmart we deliver almost anywhere in Pakistan, however, there are some areas where courier companies do not have coverage. But don’t worry! We may ship your product elsewhere, try a new address or payment method, and finalize your purchase.

Remember that cash-on-delivery is not available nationwide, so if you can’t complete your purchase, try choosing another form of payment. If you need help with your order, please do not hesitate to contact us.

Shipping cost is very easy to know:

  1. Click the “Add to Cart” button to add your product to your shopping cart
    Costs
  2. You will receive a shipping cost less than the subtotal of your product.
  3. When you add one or more products to a shopping cart, our system takes into account shipping cost calculation factors such as product origin, weight and dimensions, delivery destination, and so on.

In order to supply products to the address of the indicator yet, it is not yet possible for you to select the supplier to whom you want to supply your product, as they will be delivered according to size, product, type and type of supplier. Is designated according to the geographical location of

The packages we use are as follows:

Regular shipping

Leopard Courier Service and Pakistan Post Office

These 2 companies produce shipments from 10 a.m. to 6 p.m. Everyday.

Currently we are not offering such services. Might be possible in Future. 🙂

Still, Have A Question?

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